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Last Updated: 11 August 2025

Privacy Policy

FoodFlick (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services, websites, and applications.

1. Information We Collect

We may collect the following types of information:

  • Account Information: Name, email, phone number, billing address, and company details.
  • Payment Information: Processed securely through third-party payment providers such as Stripe; we do not store credit/debit card details.
  • Usage Data: IP address, browser type, device information, and pages visited.
  • Customer Order Data: For restaurants using FoodFlick, we store and process order details, menu items, customer names, delivery addresses, and contact numbers as necessary to fulfill orders.

2. How We Use Your Information

We use the information to:

  • Provide and manage your account and services
  • Process payments and invoices
  • Improve platform functionality and customer experience
  • Communicate with you about updates, support, and offers
  • Comply with legal requirements

3. Data Hosting & GDPR Compliance

We store and process customer data in the applicable region:

  • EU clients: Data hosted and processed in the EU
  • US clients: Data hosted and processed in the US

This ensures compliance with GDPR and other relevant data protection laws. A Data Processing Agreement (DPA) is available upon request for clients who require it.

4. Data Sharing and Disclosure

We do not sell your personal information. We may share data with:

  • Service providers (e.g., payment processors, hosting providers)
  • Legal authorities when required by law
  • Restaurant clients using FoodFlick (for order fulfillment purposes only)

5. Data Retention

We retain personal data for as long as necessary to provide services or comply with legal obligations. You may request deletion of your data at any time, subject to applicable law.

6. Security

We use industry-standard measures to protect your data, including encryption, secure servers, and regular system monitoring. Security patches are applied automatically to maintain platform stability and protect customer data.

7. Your Rights & Data Requests

Depending on your jurisdiction, you may have rights to:

  • Access the personal data we hold about you
  • Correct or update inaccurate information
  • Request deletion of your data
  • Opt out of certain processing activities

To exercise your rights or request a copy of your stored data, please email hello@foodflick.com with the subject line "Data Request" and include proof of identity.

8. Contact Us

You can contact us at hello@foodflick.com.