Question 1

What is the difference between a traditional POS and a Restaurant Operating System?

Accepted Answer

Unlike a traditional Point of Sale (POS) system that primarily handles in-person transaction processing, a Restaurant Operating System like FoodFlick integrates branded commission-free online ordering, POS management, kitchen workflow automation, real-time analytics, and tax compliance into a single unified cloud platform.

Question 2

How long does it take to get started?

Accepted Answer

Most restaurants are ready to launch within a few days after completing the onboarding process. Our team handles the setup, including your menu, branding, business configuration, and operational settings, so you can focus on your business.

Question 3

Do I need technical knowledge to use FoodFlick?

Accepted Answer

Not at all. FoodFlick is designed for restaurant owners and staff of all technical skill levels. We handle the initial setup and provide an intuitive platform that's easy to use from day one.

Question 4

How does onboarding work?

Accepted Answer

Create your FoodFlick account, choose a plan, and complete the onboarding form with your business details. Our team will configure your restaurant and notify you when everything is ready. If onboarding is currently at capacity, you'll be placed on our waiting list and invited by email as soon as a spot becomes available.

Question 5

How are payments handled?

Accepted Answer

FoodFlick uses Stripe to process platform subscription and one-time setup fees. Customer order payments are processed directly through your chosen payment provider, such as Stripe, local payment gateways, or Cash on Delivery. FoodFlick never holds or processes your customer payments.

Question 6

What support do you offer?

Accepted Answer

Every FoodFlick plan includes customer support through our ticketing system. Support requests are handled according to the response priority included with your subscription plan, ensuring you receive the assistance you need when it matters most.

Question 7

Are there any commissions or hidden fees?

Accepted Answer

No. FoodFlick charges a transparent subscription based on your chosen plan starting at $59/month with zero per-order commissions or hidden marketplace fees, ensuring food businesses retain 100% of their order revenue.

Frequently Asked Questions